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FREQUENTLY ASKED QUESTIONS

WHAT IS TEVA SUPPORT SOLUTIONS®?

Q:

What is Teva Support Solutions®?


A:

Teva Support Solutions® is a comprehensive program, providing personalized support, training, and education to you and your patients throughout the CINQAIR® (reslizumab) Injection treatment process.

HOW DO I ENROLL IN TEVA SUPPORT SOLUTIONS®?

Q:

How do I enroll in Teva Support Solutions®?


A:

Fill out and fax the 1-page Prescription and Service Request Form located on the Forms & Resources page of this site and a Nurse Case Administrator will be in touch with you soon. Forms can be faxed to 1-844-838-2213.

HOW CAN TEVA SUPPORT SOLUTIONS® HELP ME?

Q:

How can my practice use Teva Support Solutions®?


A:

Teva Support Solutions® nurses can help you in a variety of ways. Nurse Case Administrators can conduct benefits verification, provide prior authorization support, locate in-network facilities where your patients may receive treatment, identify financial assistance programs, and provide support with coding, billing, and claims. Clinical Nurse Educators (CNEs) can provide you with in-person education and training. To find out if a CNE is available in your area, call
1-844-838-2211, Monday through Friday, 9 AM to 7 PM ET.

Q:

Who will assist me with questions regarding my patient’s treatment or Teva Support Solutions®?


A:

Teva Support Solutions® is staffed by Nurse Case Administrators who can help you with questions about insurance benefits, prior authorizations, claims, billing, and coding. These nurses are available Monday through Friday,
9 AM to 7 PM ET, by calling 1-844-838-2211.

Q:

Does Teva Support Solutions® verify insurance coverage for patients prescribed CINQAIR®?


A:

Yes. Once a Nurse Case Administrator receives the Prescription and Service Request Form, they will begin a benefits verification to determine insurance coverage for the patient prescribed CINQAIR®. The Summary of Benefits will then be faxed to your practice.

Q:

Does Teva Support Solutions® offer prior authorization support?


A:

Yes. Nurse Case Administrators will perform a benefits verification and determine if a prior authorization is needed. If needed, a Prior Authorization form may be sent to your practice with the Summary of Benefits. You can also call Teva Support Solutions® Monday through Friday, 9 AM to 7 PM ET at 1-844-838-2211 with any questions regarding prior authorization.

Q:

Does Teva Support Solutions® offer claims support?


A:

Yes. If you have questions regarding the status of your claim, contact Teva Support Solutions® at 1-844-838-2211 for assistance.

Q:

Does Teva Support Solutions® provide support for insurance appeals?


A:

Yes. If your claim is denied, call Teva Support Solutions® at 1-844-838-2211 Monday through Friday, 9 AM to 7 PM ET.

Q:

Does Teva Support Solutions® provide product administration training?


A:

Yes. Clinical Nurse Educators (CNEs) may provide on-site product administration training, or you can view a tutorial on CINQAIR.com. To find out if a CNE is available in your area, call 1-844-838-2211.

Q:

How can I find out more about CINQAIR® or other disease-related information?


A:

For further information regarding CINQAIR® and disease-related information, call Teva Support Solutions® Monday through Friday, 9 AM to 7 PM ET at 1-844-838-2211. You can also visit CINQAIR.com to learn more about CINQAIR®.

HOW CAN TEVA SUPPORT SOLUTIONS® HELP MY PATIENTS?

Q:

Are there any financial assistance programs to support my patients’ out-of-pocket costs?


A:

Yes. Teva Support Solutions® offers financial assistance. To find out more, call Teva Support Solutions® Monday through Friday, 9 AM to 7 PM ET at 1-844-838-2211.

Q:

How can a Clinical Nurse Educator help my patients?


A:

Clinical Nurse Educators (CNEs) serve as a direct connection to Teva Support Solutions®. To find out if a CNE is available in your area, call 1-844-838-2211.

FOR PRODUCT INFORMATION FOR CINQAIR® (RESLIZUMAB) INJECTION, VISIT CINQAIR.COM